LOGIN HELP

Occasionally, Night Sky Network members have trouble logging in, even when they are entering their usernames and passwords correctly. These problems usually have to do with browser settings involving cookies, and network firewalls. The most common sign of such a problem is logging in and seeing the main Club Member page, but then getting returned to the login page after clicking any of the links available. If you are having similar problems, please try the following:

• Make sure that your browser is set to accept cookies. This is what enables the Night Sky Network website to identify you as you click from page to page after logging in.
  • Internet Explorer: Click "Tools", select "Internet Options", and then click the "Privacy" tab. Set your Privacy level to "Medium" if it is set any higher. If you still wish to disable cookies on websites other than the Night Sky Network, click "Edit" and enter http://nightsky.jpl.nasa.gov as one of your allowed websites.
  • Firefox: Click "Tools", select "Options", and then click the "Privacy" icon. Make sure that the option "Accept cookies from sites" is checked. Alternatively, you can click "Exceptions" to enter http://nightsky.jpl.nasa.gov as an allowed website while still disallowing others by default.
  • Netscape: Click "Edit", select "Preferences", open the "Privacy & Security" section, and select "Cookies". Choose "Enable all cookies", or "Enable cookies based on privacy settings". In the latter case, click "View" to customize settings for your browser.
  • Safari: Choose "Preferences" in the Safari menu. Click "Security". Choose "Only from sites you navigate to".
  • Others: Consult your browser's Help option for instructions on how to enable cookies.
• Clear your browser's cache, and make sure that your browser is set to check for a new version of each page you visit upon every visit, rather than storing pages for later re-use. This will also ensure that you are seeing the latest updates on the Night Sky Network home page.
• Clear your browser's cookies. (Note that this may result in the need to re-enter your username and password on other websites such as webmail providers or message boards that you asked to "remember" you.)
• Make sure that you are not behind a firewall. You may need to contact your Internet Service Provider to ask about this. (This problem has typically been reported by AOL users.)

If you are still having difficulties, you may contact the Night Sky Network's administrators. Just fill out the form below with your Username, real name, club name, email address, and a message describing your problem.